Privacy Policy
Who we are
This website is operated by Charthouse Data Management Ltd (UK company number 03620806), registered in England and Wales, with its registered office at Unit A17, St Vincent House, Admiralty Park, Station Rd, Holton Heath, Poole, Dorset, BH16 6HX.
Our US operations are conducted through Charthouse Data Management LLC, registered in Georgia, USA, with its principal office at 11720 Amber Park Dr, Ste 160 PMB 1047, Alpharetta, GA 30009.
References to "Charthouse", "we", "us", or "our" throughout this policy refer to both entities, as applicable to your location and the nature of your interaction with us.
We take the privacy of the people and organisations we work with seriously. This policy explains what personal data we collect when you use this website, how we use it, and what rights you have in relation to it.
For questions about this policy or how we handle your data, contact us at:
privacy@charthouse.co.uk (UK) | privacy@charthouseusa.com (US)
What data we collect and why
Enquiries and contact forms
When you submit an enquiry through this site, we collect your name, job title, organisation, email address, telephone number, and the content of your message. We use this information to respond to your enquiry and, where relevant, to follow up on a potential business relationship. The legal basis for processing this data is our legitimate interest in responding to business enquiries and developing commercial relationships.
Website analytics
We collect anonymised data about how visitors use this website, including pages visited, time spent on pages, and general geographic location (country or region level). This information helps us understand how the site is performing and how to improve it. We do not use this data to identify individual visitors.
Cookies
This website uses a small number of cookies. See our Cookie Notice below for details.
Correspondence
If you contact us by email or telephone, we may retain records of that correspondence. We use this to manage our relationship with you and your organisation.
What we do not do
We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for automated decision-making or profiling. We do not collect sensitive personal data through this website.
Who we share data with
We may share your data with trusted third-party service providers who help us operate this website and manage our communications, including our website platform (Webflow), email service providers, and CRM systems. All third-party processors are required to handle your data in accordance with applicable data protection law and our instructions.
We will disclose personal data if required to do so by law or in response to a valid legal request from a competent authority.
How long we keep your data
We retain enquiry data for as long as is necessary to manage a potential or existing business relationship, and in any event no longer than [INSERT RETENTION PERIOD — recommend 3 years from last contact] from the date of last contact, unless we have a legitimate ongoing reason to retain it.
Analytics data is retained in anonymised form and is not subject to individual deletion requests.
Where your data is stored
Your data may be stored and processed in the United Kingdom, the United States, or in other countries where our service providers operate. Where data is transferred outside the UK or European Economic Area, we take appropriate steps to ensure that adequate protections are in place, including the use of UK International Data Transfer Agreements or equivalent safeguards.
Your rights
If you are based in the United Kingdom or European Economic Area, you have the following rights under UK GDPR and applicable data protection law:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data, subject to certain conditions
- The right to restrict or object to processing of your data
- The right to data portability, where processing is based on consent or contract
- The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at privacy@charthouse.co.uk. We will respond within one calendar month.
If you have a concern about how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
US residents: If you are located in a US state with applicable privacy rights (including California under CCPA/CPRA), you may have additional rights, including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact privacy@charthouseusa.com.
Cookie Notice
This website uses the following categories of cookies:
Strictly necessary cookies are required for the website to function and cannot be disabled. They do not collect personal information.
Analytics cookies help us understand how visitors interact with the site. We use anonymised analytics only. [INSERT: confirm specific analytics tool used, e.g. Google Analytics with IP anonymisation, or Webflow Analytics.]
Preference cookies remember your settings and choices to improve your experience on return visits.
You can manage your cookie preferences at any time using the cookie settings tool [LINK] or by adjusting your browser settings. Note that disabling certain cookies may affect how the website functions.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of the page. We encourage you to review this policy periodically.
